Customer Service

The most important part of our job is to make sure that you feel comfortable shopping with us from start to finish, and that includes returning merchandise.

The following details key information about ordering, delivery and our exchange policy. We think we've covered all the bases, but if you find yourself with any unanswered questions after browsing the site, please do not hesitate to contact us. We value your feedback, and love hearing from you!


1. ORDERING
You can email your order to us at simplewonder.sg@gmail.com. Just simply let us know the items and sizes you would like to order.


2. ORDER CONFIRMATION
An confirmation email with an order number will be sent to you once your order is confirmed and processed.


3. CANCELLATION OF ORDER
There shall be no cancellation of order once the order has been processed and payment has been made.


4. PAYMENT
All prices are quoted in Singapore Dollars.

We accept payment by the following methods:

• Internet Banking and ATM transfer (For local customers only)
• Cash upon delivery (For local customers only)
• Credit Card via Paypal (For international customers only)

For the above payment options, please email your order to us. We will email you the details once we receive your order.


5. DELIVERY & SHIPPING
Please note that your orders will be dispatched only after your payment has been received and cleared.

All items in stock and ready for dispatch will be sent to you within 2 days.

Any other items will be dispatched as soon as they are available


5.1. Local Customers

• 5.1.1  Courier Service 
• For purchases of S$150 and above, delivery to Singapore addresses will be free of charge.
• For purchases below S$150, a flat rate of S$12 delivery charge will apply.
• To guarantee delivery, do provide a proper and complete address so that we can make one delivery charge per delivery address. A day phone number is required in case we need to contact you.
• In the event where the delivery fails, a fee of $12 will be charged again for re-delivery.
• The delivery person will contact you to arrange the delivery timing.
• The delivery service is available on Monday-Friday, 9.00am-6.00pm.

• 5.1.2 Postal Mail Service
• Our shipping and handling fee for local orders via local mail service is as follow:
• Local Mail Rates = SGD$3.00
• Registered Mail = SGD$6.00
• Orders will be mailed to you once the payment has been verified and received.
• For Internet Banking & ATM Transfer only.
• Applicable for purchases below $150 and up to 2kg.
• Excludes purchase of Sealer diapers.
• SimpleWonder will not be responsible for any lost packages that are sent via Non-Registered Mail.

5.2. International Customers

For international customers, we will ship the items to you via Speedpost Air Parcel Or Speedpost Worldwide Courier Service. Please contact us for the shipping fees and duration to your country.


6. SIZING
Refer to our sizing chart for the correct size before ordering.


7. ALTERATIONS
To ensure that our clothes fit you well, we provide alteration services for our local Singapore customers at a small fee. Receipt is required as proof of purchase.
Contact us for more details.


8. GIFT ITEM
We can include a personalized card if you are purchasing our items as a gift. Simply include your request in your email when you order.


9. RETURN AND REFUND POLICY
We are sorry that refund of items cannot be accepted. We will ensure all our items are delivered sealed and in good condition before we deliver to you.

However, we will accept returns and refunds in the following conditions:

• If the incorrect item is delivered, we will send you the correct item and collect back the wrong item at no extra charge; OR
• If any item which was not included in the your order is delivered to you by mistake, SimpleWonder reserves the right to collect the wrongly delivered item or charge the item to your billing account should you decide to keep it; OR
• If your are charged more than the value of the ordered item, SimpleWonder shall refund to you the difference.

Refunds shall be made in the same mode of payment used by the customer on the same order.

For return of delivered items which does not adhere to any of the above conditions, customers are then required to pay for the additional incurred delivery or shipping charges.


10. EXCHANGE POLICY
If you would like to change your items, or that a wrong item or size has been ordered, we would gladly exchange the item for you.

You can contact us within 24hrs of your online purchase via email and we will change the item before delivering to you.

If the item had been delivered to you, SimpleWonder will still allow a one-time one-to-one exchange of your ordered item within 03 days upon date of receipt, subjected to the following terms and conditions:

• Item(s) should be returned only upon prior approval by SimpleWonder. Email us the details for the exchange.
• Singapore Buyers - Items should be returned within 07 days upon return approval.
• International buyers - Items should be returned within 14 days upon return approval.
• Item(s) must be returned unworn, unwashed and undamaged with all labels and tags still intact, together with the original packaging and invoice.
• SimpleWonder has the right to refuse return of goods that do not meet our return policy requirements.
• Please note that we do not reimburse nor refund any shipping and handling costs on returned merchandise.
• Please note that SimpleWonder is not liable for any lost or damage of your package. It is therefore crucial to send your package via a shipping method that has adequate tracking capability.
• Item(s) returned for exchange to a different size or colour is subjected to availability. If the item(s) you have requested is sold out or no longer available, we will offer you an alternative - exchange for any other item(s) of the same or lesser value. We do not refund the difference.

11. PRIVACY POLICY
SimpleWonder values you as our customers and we respect your privacy. We collect information such as your name, email address, delivery addresses, phone number in order to process and complete your order.

And we may use the information to notify you of new products and promotions that might be of interest to you. You will receive e-newsletters from us only if you have subscribed to our mailing list.

We do not sell or disclose your personal information to third parties.


12. STORE POLICY
We do our best to ensure that the most accurate information is provided on SimpleWonder and to present our items on SimpleWonder as accurately as the actual items.

However, it is possible that errors of any information pertaining to the item may occur. We reserve the right to correct the errors and update the information on SimpleWonder without prior notice.

And also, due to the different monitor resolution, we cannot guarantee that the items are of exact colour as that shown on SimpleWonder. We apologize for any inconvenience caused.



Yours Faithfully,
The SimpleWonder Team(Singapore).